60% of chatbot publishers are already monetizing their bots. 85% of the bot publishers say that their user base is increasing every month. Most of them retain around 30–50% of their users each month. One-third of bot users engage with the bots after 30 days.
Bots can be built on platforms where users already exist, so a separate app is not required. Platforms like Facebook, Slack & Skype have millions of daily users. However, retention is a challenge, partly because bots are hyped and there isn’t, perhaps, a killer bot in each category to sustain engagement.
The bot industry is expected to mature in 5 years. Big tech giants are expected to dominate. This is down to the head start they already have over the others in terms of the platform moats they have built. We can expect a lot of AI related acquisitions from them.
Summary from article https://chatbotsmagazine.com/whats-it-like-to-build-run-a-chatbot-business-751935913300
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