In 2016, chatbots were all the rage, but they didn’t live up to the hype. Fintech, healthcare, sales and CRM, retail, education, government, and even law are using them. Harnessing advances in natural language processing (NLP) and artificial intelligence (AI), they’re making healthcare more navigable, shopping more personalized, and lawyers more efficient. Time for a do-over!
Lessons From The Failed Chatbot Revolution — And 7 Industries Where The Tech Is Making A Comeback