Most operators identify the need for technology adoption to help achieve efficiencies and save time and money. That’s why 57% of QSR operators this year plan to invest more in back-of-the-house technology such as point-of-sale systems.
But juggling three different vendors doesn’t necessarily achieve the efficiency those operators strive to achieve, especially if they have significantly different reporting capabilities. It’s also costly to manage three vendors. Respondents for Toast’s report noted a desire to streamline their technology vendors to one that offers an all-in-one system.
- While 26% of restaurants use one technology vendor, 22% use three vendors and 26% use four or more, according to Toast’s 2019 Restaurant Success Report. Only 3% said they do not partner with any tech vendors.
- The technologies that are important to restaurants are point of sale (84%), credit card processors (78%), accounting software (52%), business intelligence or reporting and analytics software (50%), payroll software (50%), inventory management (45%), kitchen display systems (37%), labor software (36%) and invoice/procurement management (35%).
- Labor software, which assists with scheduling not payroll, is increasingly becoming more important. In last year’s report, only 16% of respondents said labor software was important to their businesses.
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69% of restaurants use multiple technologies, but many want all-in-one system
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