Deloitte surveyed 523 executives in a range of industries in 26 countries across Africa, the Americas, Asia, and Europe. Fifty-eight percent of surveyed executives report they have started their automation journey. Process fragmentation – the way processes are managed in a wide range of methods – is seen by 36% of survey respondents as the main barrier to the adoption of intelligent automation. IT readiness is considered the main barriers by 17% of organizations.
Only 11% of companies are currently scaling solutions that include AI. 44% of organizations have not yet calculated how their workforce’s roles and tasks, and the way tasks are performed, will change. Almost two-thirds have not considered what proportion of their workforce needs to retrain as a result of automation. Even organizations that have automated at scale (51+ automations) are not yet thinking about this, with 53% stating that they haven’t yet explored whether their workforce will need to reskill as part of their automation strategy. The strength of intelligent automation comes to the fore when RPA combines with AI.
The year 2020 looks to be a breakout year for intelligent automation, according to a new report. By 2028, there will be up to 8 million fewer workers in Europe than there are today. Organizations should better utilize the “alternative workforce” that offers short-term access to highly skilled workers. But 74% of survey respondents believe their workforce is either supportive or highly supportive of their intelligent automation strategy. The perceived level of stakeholder support tends to grow significantly as organizations move further along their automation journey.
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