Chatbots Getting the 5G Treatment as Networks Go Live in 2020. China Mobile offering a service that provides communication between a terminal and new-generation industrial application chatbots. This greatly improves the multimedia service experience for terminal users and will accelerate the commercial use of 5G messages. The question is, what do people do when all these autonomous services are up and running? Bots talking in 5G will be a big part of the answer to that question, as well as other forms of automation like voice recognition and augmented reality. The first 5G phones will go on sale in September 2020, and Apple will pack 5G into its next-generation iPhones, likely from September 2020.
5G Message Center (5GMC) system, which is constructed by ZTE, employs a full cloud-based NFV architecture and a built-in lightweight solution. 5G terminal users and industry users can experience one-stop services, such as search, dialogue, interaction and payment in the message window, without the need to install any APP. GSM’s recent report highlights how “MAAP represents an incredible opportunity for businesses and mobile network operators to increase their engagement with customers. MAAP offers lots of new tricks that all users will get to play with as 5G rolls out”.
Rich Communication Systems is another platform that will provide brands with a way to increase their customer engagement using chatbots and artificial intelligence. The platform has been building up hype over recent years, but with China’s three major operators agreeing to support it, it should pick up a lot more interest as 5G takes off. Most of these services will be fully automated, with 85% of interactions fully automated and 5G plus platform integration will make messaging seamless across applications and devices. There will be plenty of other killer apps arriving as5G networks and adoption speeds up.
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