Generally, information technology (IT) comprises all types of technology used to create, store, exchange, and utilize information in its various forms, including business data, conversations, still images, motion pictures, and multimedia presentations. For the purposes of this book, information technology is defined as the computers, ancillary equipment, software, services, and related resources as applied to support business processes.
Business process automation is the use of technology to execute recurring tasks or processes in a business where manual effort can be replaced. It is done to minimize costs, increase efficiency, and streamline processes.
Business process automation is not to be confused with business process management, which is a larger discipline involving the management of complex organization-wide processes using different methodologies.
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