A chatbot is a program that automatically converses with people in place of a human being. The word “bot” in “chatbot” derives from “robot” is a term for a program to refer to a system that includes such a program.
Chatbots have been in existence for more than 50 years. ELIZA is a natural language processing program using a simple pattern-matching technique. The 2010s saw the expanded use of chat services like Facebook Messenger and LINE.
LINE features more than 59 million monthly active users as of March 2017. Many companies have been setting up official accounts on these chat services to provide a variety of services to users. At present, the use of chat services as a two-way channel with users to automatically reply to FAQ is expanding.
Chatbots are fast, efficient, and more cost-effective than human agents for reducing resolution times. A chatbot is expected to cut back 22 percent in costs for financial service providers by 2030. Using Robotic Process Automation (RPA), a technology that combines robotic automation and artificial intelligence, a Singaporean bank has reduced the time taken to re-price home loans from 45 minutes to 1 minute. Fifty six percent of respondents said conversational surveys are easier to express their opinions. Using chatbots for customer feedback will help financial services providers improve customer confidence that their feedback will be taken seriously.
Auto133
https://zbook.org/ai-based-chatbot-service-for-financial-industry_MzY3Njc.html