Five years ago chatbots were hyped up to be the next big disruptive technology in business. Thousands of companies commissioned their own chatbots in anticipation of a big shift in consumer behavior. But the anticipated chatbot revolution never really took off. In 2021, however, there are signs that chatbot technology is making a quiet comeback, according to a new report from CB Insights. Covid-19 has played a part in this revival, as many chatbots have proved invaluable in handling a surge of consumer inquiries and concerns during the crisis.
How chatbots are making a comeback in time of Covid-19
Lessons From The Failed Chatbot Revolution — And 7 Industries Where The Tech Is Making A Comeback