The promise of chatbot technology has not been realized. A large proportion of chatbots have failed to deliver on their promise. Here are five reasons why this is the case. The first is that they are too hasty to implement their features. The second is that it is too easy for them to say ‘I’m a chatbot’.
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https://chatbotsjournal.com/why-chatbots-fail-5-causes-and-how-to-prevent-them-178eeca54886